Customer Support
Reputation Management
Monitor, protect, and enhance your property’s brand.
As a property manager, you know blind spots in your online reputation are dangerous. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Gain the multifamily insights you need to:
Protect Your Brand
Engage Prospects and Residents
Proactively Respond Online
Measure Performance and Improve
Proactively Respond to Reviews
- Centralize reviews from Google, Yelp, Facebook, Apartments.com, ApartmentGuide, ApartmentRatings, and Rent.com.
- Quickly personalize communications at scale with customizable templates and AI assistance.
- Leverage our sentiment analysis engine, Pulse, to extract valuable insights across locations, regions, and providers.
Social Media Simplified
- Quickly respond to negative sentiment and social chatter.
- Streamline your content publishing with AI response generation and bulk scheduling.
- Use natural language to “Ask AI Anything,” helping you instantly summarize and act on customer feedback.
Improve Listing Accuracy
Let our dedicated Listing Specialists handle the time-consuming task of optimizing your online presence.
Our team helps ensure accurate listings, eliminates duplicates, and boosts local SEO, enabling you to attract more customers while you focus on what matters most.
Benchmark Your Property Against Local Competitors
The Local Brand Visibility (LBV) score tracks your online presence in real-time, helping you inform strategic decisions and gauge satisfaction. The only benchmark weighted across 5 key areas:
Reviews
Social Posts and Comments
Listings
Search Results
Local Competitors
No more wasted time trying to manage your reputation.
Grace Hill can help turn every review into an opportunity to attract prospects and retain residents. Download our brochure to learn more!
Own Your Online Reputation
Contact us today to learn how Grace Hill can streamline your marketing efforts!
Learn More About Grace Hill’s Full Suite of Solutions
Training
Complete multifamily training content developed by industry experts.
Policies
Industry-specific policies that empower your team and reduce risk.
Mystery Shopping
Get unbiased evaluations with programs that fit your needs.
Surveys
Gain actionable insights with comprehensive survey tools and trusted benchmarks.
Credentials & CECs
Attract top talent by investing in employee education and career development.